Refund Policy

Refund Policy

At TECHNO STORE TRADING (F.Z.E), we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. This Refund Policy outlines the terms and conditions under which refunds are processed to inform Cardholders of their rights and responsibilities.

General Refund Guidelines

  • Refunds are applicable only for eligible products that meet our return policy criteria. Items must be returned in their original condition, unused, and with all original packaging and accessories.
  • To initiate a refund, customers must submit a request through our customer support team at support@technostoretrading.com or by contacting us at +971 [Phone Number]. Proof of purchase (order receipt) is required.

Refund Eligibility

Refunds may be provided in the following circumstances:

  1. Defective or Damaged Products: If an item is found to be defective or damaged upon delivery, a full refund or replacement will be offered after verification.
  2. Incorrect Items Delivered: If the item received does not match the order placed, a refund or exchange will be provided.
  3. Order Cancellations: Customers may cancel their orders before shipment for a full refund.

Refund Process

  • Refunds will be processed only through the Original Mode of Payment.
  • The refund processing time may vary from 10 to 15 days, depending on the issuing bank of the credit card.
  • Once the refund is initiated, customers will receive a confirmation email with details of the refund transaction.

Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Products that have been used, altered, or damaged by the customer.
  • Perishable or consumable goods.
  • Digital products or services once delivered.

Additional Information

  • Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).
  • Please ensure items are securely packaged to prevent damage during the return process.

Contact Us

For further assistance with refunds, please contact our customer support team:

TECHNO STORE TRADING (F.Z.E)
Email: techno-store-fze@hotmail.com
Phone: +971555221887
Address: Ajman Free Zone C1 Building Office – C1 – 1F – SF2124

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